How it Works

At Lumie, we make mattress replacement seamless for hotels, property managers, and hospitality teams. We handle everything—from helping you choose the right mattress at the best price to fast, professional delivery and installation, and eco-friendly recycling of old units. Our process is designed to minimize downtime, maximize guest comfort, and keep your operations smooth.

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Our Process

1. Choose Your Mattress Build

We work with multiple top factories and brands to source high-quality mattresses at factory-direct pricing, ensuring you get the best value without compromising on comfort or durability. Our team will guide you in selecting the ideal mattress type and build for your property’s needs, guest preferences, and budget.

Key Benefits:

  • Access to multiple trusted manufacturers
  • Best pricing without negotiating with multiple reps
  • Guidance on firmness, materials, and specs
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2. Transparent Upfront Pricing

Once you select your mattress, we provide clear, upfront pricing with no hidden fees. We handle freight, delivery, installation, and removal in one transparent quote so you can budget confidently.

Key Benefits:

  • One quote for all services
  • No surprise add-ons or hidden charges
  • Easy approval process for your team
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3. Fast Delivery, Installation & Removal

Our in-house team coordinates delivery, installation, and removal in a single visit—often on the same day—minimizing room downtime and disruption to your operations. We work around your schedule, whether you need individual rooms serviced or a full property turnover.

Key Benefits:

  • Same-day install & removal
  • Flexible scheduling to minimize guest disruption
  • Professional, efficient, and respectful team

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4. Eco-Friendly Disposal/Recycling

We care about sustainability. Through our nationwide network of mattress recycling partners, we recycle over 90% of old mattresses, keeping them out of landfills and helping your property stay environmentally responsible.

Key Benefits:

  • Over 90% of materials recycled
  • Reduced landfill waste
  • Eco-friendly branding for your property
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5. Ongoing Quality Commitment

Our relationship doesn’t end after installation. We check in periodically to ensure your mattresses are holding up to your property’s needs and guest expectations. If units underperform or require replacement, we’ll work with you to address them promptly.

Key Benefits:

  • Consistent guest comfort
  • Proactive replacements when needed
  • Peace of mind for your operations team
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Ready To Replace Your Mattresses?

Lumie is here to make mattress replacement the easiest part of your operations. Contact us to get a quote, discuss your property’s needs, or learn more about how we can help you provide a comfortable, guest-ready experience at your hotel or property.

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